Backoffice Operations Associates – The Backoffice Operations Associates will work on assignments from international clients such as website content management, data research, and other Backoffice processes as assigned.
- Program: PMJ
- Daily Wage: Php 800
- Work Schedule: 5 days a week, day-shift
- Location: Hybrid [On-Site in Ortigas Pasig City and Off-Site (work-from-home)]
- Contract Type: Full Time – Contract of Service (Project Based)
- Project Duration: 5 months
General Responsibilities
- Creating, uploading, and editing website content on the client’s websites
- Research and collect relevant data from source websites
- Assist in website traffic enhancement initiatives
- Ensure data integrity through quality assurance measures
- Effectively communicate all work-related issues to the supervisor and/or manager
- Liaise with colleagues and internal departments to resolve issues
- Document and escalate issues as needed
- Other tasks as assigned from time to time
Customer Success Fulfillment Associates – The Customer Success Fulfillment Associate will assist in the delivery, enhancement, monitoring, and additional tasks necessary to ensure the successful fulfillment of contracts and/or subscriptions.
- Program: THE Commercial
- Salary: TBD
- Work Schedule: 5 days a week, day-shift
- Location: Hybrid [On-Site in Ortigas Pasig City and Off-Site (work-from-home)]
- Contract Type: Full Time – Permanent
General Responsibilities
- Support the delivery, optimization, reporting, and other requirements as needed for the fulfilment of contracts and/or subscriptions.
- Collaborate with Account Managers from the Customer Success team and other internal and external stakeholders to oversee and execute the end-to-end campaign process.
- Assist in developing internal FAQs to support Sales, Account Managers, and the Product team in their customer interactions.
- Fulfills operational needs by completing projects or tasks and streamlining work outcomes.
- Maintain data accuracy by implementing quality assurance practices.
- Effectively communicate all work-related issues to the supervisor and/or manager
- Liaise with colleagues and external contacts to resolve issues
- Document and escalate issues as needed
- Other tasks as assigned from time to time
Invoicing Assistant – The Administrative Assistant for Invoicing (or Invoicing Assistant) will fulfill daily tasks related to the generation, amendment, and transmission of invoices of the supported department.
- Program: THE Events
- Wage: TBD
- Work Schedule: 5 days a week, day-shift
- Location: Hybrid [On-Site in Ortigas Pasig City and Off-Site (work-from-home)]
- Contract Type: Part Time (20hrs per week) – Permanent
General Responsibilities
- Handles all day-to-day invoicing tasks such as:
- raising invoices and credit notes
- ensuring correct VAT treatment
- correct invoice details like names, addresses, or other contact details
- requesting account creation or amendment as needed
- timely submission or sending of invoices to enhance customer experience
- collaboration with other departments to resolve invoice-related issues or concerns
- Provides information by answering questions and requests
- Exhibits polite and professional communication via phone, e-mail, and other means of communication
- Ensure data integrity and process accuracy through quality assurance measures
- Provides administrative support to ensure efficient operations of processes
- Effectively communicate all work/system/process related issues to the supervisor/manager
- Liaise with colleagues and/or internal departments to resolve issues. Document and escalate issues as needed
- Other tasks as assigned from time to time
Marketing Assistant – the Marketing Assistant will assist in the marketing initiatives and activities of the principal/client such as market data research, campaign development and other related activities as assigned.
- Program: 24 Hour Marketing (Melbourne, Au)
- Salary: TBD
- Work Schedule: 5 days a week, day-shift
- Location: Hybrid [On-Site in Ortigas Pasig City and Off-Site (work-from-home)]
- Contract Type: Full Time – Permanent
General Responsibilities
- Assist in the delivery of services of the client/principal related to Marketing initiatives of their customers. These responsibilities may incude:
- Conducting market research
- Support marketing campaigns
- Creation of marketing materials
- Managing social media accounts
- Coordinating projects
- Creating and delivering presentations
- Ensure correct delivery of services through quality assurance measures
- Effectively communicate all work-related issues to the supervisor and/or manager
- Liaise with colleagues and external contacts to resolve issues
- Document and escalate issues as needed
- Other tasks as assigned from time to time
Administrative Assistant (Internation Account) – The Administrative Assistant will assist in managing general office assignments and tasks for assigned clients.
- Program: THE Events
- Daily Wage: Php 1000
- Work Schedule: 5 days a week, day-shift
- Location: Hybrid [On-Site in Ortigas Pasig City and Off-Site (work-from-home)]
- Contract Type: Full Time – Contract of Service (Project Based)
- Project Duration: 5 months
General Responsibilities:
- Provides administrative support to ensure efficient operations of processes
- Completes operational requirements by accomplishing administrative projects or tasks and expediting work results
- Exhibits polite and professional communication via phone, e-mail, and other means of official communication
- Carries out administrative duties such as filing, typing, copying, binding, scanning etc.
- Provides information by answering questions and requests
- Ensure data integrity through quality assurance measures
- Effectively communicate all work/system/process related issues to the supervisor/managerLiaise with colleagues and/or internal departments to resolve issues.
- Document and escalate issues as needed
- Other tasks as assigned from time to time
HOW TO APPLY
- Send your Letter of Intent and updated resumé to recruitment@dfernsolutions.com
- Please indicate the position you are applying for in the subject line of your email
- Wait for your assessment and interview schedule from HR